Terms of Trading

1 ) All goods remain property of SHS until the invoice(s) to which they relate have been paid in full.

2 ) It is the customer’s responsibility to check that the goods they order are suitable and appropriate for the end use.

3 ) Any advice asked for by the customer, and given by SHS, is our opinion only, and is given for guidance to assist the customer. It should not be taken as the definitive answer on the subject. We accept no liability for any problems, which occur as a result of our advice, unless we have been fully informed, prior to offering our opinion, of all material facts, which may influence that opinion.

4 ) All prices are quoted in Pounds Sterling ( £GBP on the price list ).

5 ) All invoices must be paid in Pounds Sterling, regardless of the country to where the goods have been sent.

6 ) All bank charges, for transfer of Pounds Sterling funds to our bank account, must be borne by the customer. The funds we receive in our bank account must be the invoice values.

7 ) All prices exclude delivery costs to the customer’s premises, unless we state otherwise.

8 ) We reserve the right to add an extra carriage charge on to orders, where we consider the circumstances to be appropriate. We shall tell the customer, before we implement the charge, that we plan to add extra carriage costs.

9 ) All goods supplied are confirmed as fit for purpose. However, we accept no liability for any safety implications, which may arise from their use, particularly as a result of actions over which we have no responsibility, control or knowledge. The customer is particularly requested to read carefully all the technical and safety information and advice in each insert of the catalogue.

10 ) It is good practice for customers to ensure that goods are checked, prior to installation, for any obvious defects of manufacture or assembly, and we accept no liability for any consequences if this is not done.

11 ) For UK customers, any discrepancies between the delivery note and the goods received must be notified to us, in writing, no more than three working days ( ie. excluding English Bank holidays ) from receipt of order, and in any case no more than seven working days after despatch of the goods. For non-UK customers, discrepancies must be notified to us within one month of the date of despatch.

12 ) If any discrepancies are notified to us outside the time frames specified above, then we reserve the right to treat the despatch as valid.

13 ) Any complaints must be notified to us, in writing, no more than one month after the despatch of the order. Complaints received after such time will be rejected, unless there are compelling reasons for us to accept the claim.

14 ) Goods supplied to non-UK customers within the European Union will be invoiced without VAT, except where we have been unable to confirm the customer’s VAT number. We shall make every reasonable effort to ascertain the customer’s VAT number, prior to raising any export invoice with VAT.

15 ) If the customer mixes components from different manufacturers, it is the customer’s sole responsibility to ensure that they are compatible in combination.

16 ) Where goods have to be specially ordered from the factory, for example standard items not stocked by SHS, or non-standard goods made to order for the customer, different levels of discount may be applied than normal trade with that customer, or indeed discounts may not be applicable at all, at our discretion.

17 ) Where goods have been specially ordered from the factory, particularly non-standard alloy fittings, or specials made-to-order, or valves with options and / or extras, we cannot accept cancellation of the order, once confirmed. The only exception is if the factory has not started to manufacture the goods when the cancellation request is made.

18 ) Cancellation of orders for standard product will only be accepted providing the request to cancel is made before the goods are despatched, either from the factory or SHS, whichever is the earlier.

Cancellation charges will apply to all confirmed orders cancelled prior to despatch, as follows:
a) 10% minimum cancellation charge 30 days or more prior to the scheduled despatch date.
b) 25% minimum cancellation charge prior to shipment.
c) 100% cancellation charge for non-standard items, or items which have been specially ordered.

19 ) The customer must obtain our prior agreement before returning any goods. If our permission is not obtained before returning the goods, we shall not credit.

20 ) Standard items returned by the customer which do not conform to the order requirements will be credited in full. Where the goods supplied are as ordered, then we shall credit 80% of the value, as an administrative charge.

21 ) Unless found to be faulty, no non-standard products can be returned for credit.

22 ) No goods will be despatched to any customer whose account has any invoice(s) overdue for payment.

23 ) These terms of trading are subject to English law.

24 ) Where there is a conflict between the customer’s terms of trading and our own, the customer’s placing of an order with us constitutes complete acceptance of our terms of trading.

Staffordshire Hydraulic Services Ltd. reserves the right to amend its Terms & Conditions of Sale at any time.